Having so much to do and such a short amount of time to do it, you fail to send out proper thank-you emails following the meeting. Emails are an easy and effective way to stay in touch with your customer base. Don’t neglect your clients by not sending thanks for their business the way you should.
Use the following tips and example emails to get yourself started on the right foot, ensuring nothing but the best experience for your prospects, clients, and colleagues.
The benefits of saying thank you
The University of California found that gratitude can improve relationships, increase trust, and make someone more likely to help others. The study also found that people who express gratitude receive more help from others.
Here are some other ways saying thank you can benefit your business:
- It shows customers that you appreciate their business and value their time.
- It encourages repeat business. People like to feel appreciated, so when they get a card or email from your company thanking them for their purchase, they’re more likely to shop with you again.
- Gratitude makes people happy and helps them feel good about themselves, which makes them want to do things that make them feel good in general—like a shop with companies who appreciate them!
Sample Business Thank-You Email to a Client
When you’re working with clients, it’s essential to maintain a professional relationship that leaves room for gratitude and a personal connection. A thank-you email can be the perfect way to show that you appreciate the work they did for you and leave a lasting impression. Here are some suggested formats to include in your next email!
Thank you for a referral
A referral is an endorsement from a trusted source to a new prospect. In business, it’s a high compliment and can impact your bottom line. A referral is the highest quality lead because it comes from a trusted source and has more buying power than any other type of lead, including the Internet, email, direct mail, or trade show.
The best way to thank someone for giving you a referral is to put them on the spot by thanking them in front of the prospect they referred you to. Be genuine and sincere, and tell them how much you appreciate them giving you the lead. Thanking someone in front of their prospect will help you earn their trust and loyalty.
Dear [Clients name],
Thank you for referring your friend to our service for a new website. We have since completed the new website for his business, and he is delighted with the result.
Thank you again for your referral. We look forward to working with you in the future, and we hope this letter will help us generate more business from your connections.
Thank you for a business meeting
Suppose you invited someone for a business meeting. In that case, it’s perfectly acceptable to email them before the meeting to thank them for meeting you and remind them of some points discussed in the meeting.
Dear [Clients name],
Thank you for the opportunity to connect today. It was a pleasure to meet you and Ms. Jane Smith and share our product with you. I hope that what we discussed is an option for your company. Don’t hesitate to contact us anytime if you have questions about our organization or product line.
I look forward to speaking with you on this matter again in the future, and I hope that it results in a mutually beneficial partnership for both of our companies.
We appreciate your time and consideration.
Thanking a customer for feedback
Dear [Clients name],
Thank you for taking the time to provide feedback on our products. We value your comments and suggestions, which help us improve our products and services.
Please note that we cannot respond directly to any email messages sent to us by customers. However, if you have a specific question about your order or wish to discuss a product issue, don’t hesitate to contact us via telephone at (your telephone number) or by email at [email protected].
We look forward to hearing from you!
Thank you for your customer loyalty
Whether your current customer base is big or small, it’s essential to thank them for their loyalty. Businesses have a lot of competition, and any goodwill can generate more sales opportunities.
Dear [Clients name],
Thank you for your customer loyalty. We are proud of our high level of customer service and look forward to providing you with a lifetime of quality products and support.
We are committed to providing you with the best possible experience. If you have any questions, comments, or concerns, please contact us anytime. Our knowledgeable staff is ready to help!
Thank you again for your business, and we hope you will enjoy using our products for years to come.
Tips for Sending a Business Thank-You Email
Sending a business thank-you email is a great way to reconnect with clients or customers after or before a sale. It’s also an opportunity to show appreciation and inform them about future products or services.
Here are some tips for sending a thoughtful business thank-you email:
- Use their name. The first thing you should do when writing a business thank-you email is to use the person’s name in the greeting. This shows that you know who they are and are trying to personalize your message to them.
- Be specific about what you’re thanking them for. You might think it’s obvious why you’re sending this message, but make sure your recipient will understand precisely what you’re thanking them for so there’s no confusion about what they did or didn’t do that merits this kind of note.
- Write a personalized message, not a generic one-size-fits-all note that could be sent to any customer or prospect at any time of year or reason for doing so (like birthdays). Include specific details about how their support helped move the sale forward—even if it wasn’t necessarily something they were directly involved with as much as someone else on their team was (but still credit them).
- Always proofread. Make sure your grammar, spelling, and punctuation are impeccable; misspellings will reflect poorly on you and your company!
Show your appreciation today(conclusion)
First impressions are always lasting, so make sure you use this business communication tool to your best advantage. Get savvy with our examples and tips, improve your writing skills, and make a strong impression that will last long beyond the thank-you message. Let us help you have a lasting relationship with your customer; contact us today!