Question 1

What services does Stoute Web Solutions offer?

Accepted Answer

We focus on WordPress website design and redesign, managed hosting, maintenance, and ongoing website support. Care brings hosting, recurring maintenance, and included support time together for businesses that want one team looking after their site.

Question 2

Can you maintain a WordPress website another company built?

Accepted Answer

Yes, subject to a review of the site, access, and compatibility. We identify any cleanup, repairs, or migration work that needs a separate scope and price before onboarding.

Question 3

What is the difference between hosting and a Care plan?

Accepted Answer

Hosting provides the environment your website runs on. Care adds recurring WordPress maintenance and included time for website help. Hosting alone suits a business that already has someone responsible for updates and changes.

Question 4

How long does a website project take, and what does it cost?

Accepted Answer

We confirm the scope, price, and expected timeline after reviewing your brief. Page count, content readiness, functionality, and review rounds all affect the work. A written proposal explains what is included before you commit.

Question 5

Do you work with businesses outside Oregon?

Accepted Answer

Yes. We are Portland-based and serve businesses across the United States and Canada. Written communication and our client portal let us work together remotely.

Question 6

Do you offer phone support or require regular meetings?

Accepted Answer

Support is handled in writing through the client portal; we do not offer phone support. Requests, recommendations, approvals, and progress updates stay together. A complex website project may include a separately arranged discussion, with decisions recorded afterward.

Question 7

Does uptime monitoring mean someone is always available?

Accepted Answer

Our monitoring services watch hosted websites around the clock and alert the team to availability issues. Automated monitoring is separate from staffed support coverage and does not promise an immediate response or fix.

Question 8

What happens when a request is outside my plan or project scope?

Accepted Answer

We explain the additional work and price and ask for written approval before proceeding. Your plan defines included support time; a new feature or larger redesign may need its own project scope.

Question 9

How do I get started without booking a call?

Accepted Answer

Send us your website address and a description of what you need through the contact page. For a new website or redesign, you can complete the project planner and review your brief before sending it. Our team replies in writing with the next step.

Frequently Asked Questions

WordPress websites and ongoing care

Support and communication

Still have questions?