Remotefull-time
Support Team Lead
About This Role
- Responsibilities:
- Managing the support team and ensuring customer satisfaction.
- Training new support agents.
- Reviewing and analyzing support metrics to improve efficiency.
- Addressing escalated customer issues.
- Qualifications:
- Experience in customer support.
- Leadership skills.
- Ability to handle stressful situations.
- Strong problem-solving skills.
What We're Looking For
- Responsibilities: Managing the support team and ensuring customer satisfaction.
- Training new support agents.
- Reviewing and analyzing support metrics to improve efficiency.
- Addressing escalated customer issues.