Stoute Web Solutions guarantees you the highest quality web hosting, or it’s free.
We are so confident in the quality of our service that we offer a 30-day money back guarantee. If for any reason you are not satisfied with any portion of our service within the first 30 days, we’ll refund your money immediately — no questions asked!
Any refunds requested after the first 30 days of hosting will be addressed at our sole discretion.
1. Domain Name Registration
Once processed, domain name registrations, domain name transfers, private registration, and renewals of these services are non-refundable and non-changeable. As spelling changes to domain names are not possible after a domain registration request is submitted, customers should verify correct spelling before registering a domain name.
2. Domain Name Renewals
Domain Names are automatically renewed 14 days prior to their expiration. Once processed and the domain renewed, charges associated with the renewal cannot be refunded.
To prevent renewal of an unwanted domain, customers should turn off auto-renewal of the domain by logging into Stoute Web Solutions via our Support system, then click on the Domains tab, selecting the desired domain to manage, and deselecting auto-renewal.
Alternatively, customers can open up a support ticket and request cancellation of the domain. This needs to be done no later than 30 days prior to the domain’s renewal, to ensure enough time to process the request and void any pending charges that may trigger an automatic renewal.
3. SSL Certificates
SSL Certificates are non-refundable and non-changeable. As changes to the FQDN (fully-qualified domain name) associated with the SSL certificate are not possible after the certificate is issued, customers should verify correct spelling before ordering the certificate.